Displaying 1 to 15

Affiliate Manager - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2233

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A highly reputable Online Gaming Company, based in Gibraltar, is seeking an experience Affliate Manager. Working within the marketing Team, the Affliate Manager will help plan, develop and maintain all aspects of affliate marketing, covering all products and territories.

Role Responsibilites:
Development of the company's Affliate Marketing strategies.

The development and management of the Affliates in-house programme.

Relationships with all the current affliate partners, to help ensure increased coverage and revenues from affliate sites.

Attendance at relevant affliate facing conferences and expo's to help promote the brand to new and existing partners.

Working with other departments within the business to ensure consistent communication to affliates, from all customer facing elements of the business.

Working with a sympathetic approach to the brands, the countries and the products in our remit.

Success will be measured by:
Marketing KPI's, including...

Number of new affliates
Number of active affliates
Turnover from affliates
Gross win from affliates

Skills, Experience & Qualifications:
A graduate with at least three years experience, preferably within the online gaming affliate sector.

Strong communication skills including excellent written English and attention to detail.

The ideal candidate will be an ambitious and hard-working individual who is comfortable working in a hands-on role.

Excellent planning, organisational and analytical skills.

Enthusiasm for and knowledge of the betting/gaming sector is a must.

Sporting knowledge is essential.

Native Greek Customer Service Associate - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2249

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One of the industries leading on line gaming companies currently have opportunities for customer service professionals to work from their state of the art and very busy call centre in Gibraltar. They currently have an opportunity for a native speaking Greek individual who also has an excellent command of English.

If successful in your application, you will be the main point of contact for the Greek customers and will provide a high level of customer service and help either via the telephone or e-mail and will help resolve any issues and questions customers have in regard to the companies services and products.

The successful applicant will be well educated and have previous experience working within a busy call centre environment and additionally will also need to be fully computer literate. This challenging opportunity would suit an individual who enjoys working in a fast paced environment and has an interest in sport and gaming. This role will involve working a shift pattern so applicants must be flexible in their approach to working hours.

This is an excellent opportunity to secure a rewarding career in the ever growing and exciting world of on-line gaming. Call Angelique Pearson 0035020040080 or apply online www.wemploy.com

CRM Manager - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2234

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A CRM Manager is urgently required for a major Online Gaming company, based in Gibraltar.

Working within the Marketing Team the CRM Manager will help plan, develop and maintain all aspects of customer communication, covering all products and territories for the company.

The responsibilities for the role are:
Development of the company's Marketing Retention strategies

Customer profiling, segmentation and data mining to produce targeted and timely campaigns

Monitoring and analysing results for all promotions and CRM initiatives

The development and management of loyalty and retention programmes for all products across each brand

Working with other departments within the business to ensure consistent communication to customers, from all customer facing elements of the business

Working with a sympathetic approach to the brands, the countries and the products in our remit

Marketing KPIs, including…

Conversion rates
Churn
Attrition
Lifetime of a customer
Lifetime value of a customer
Reactivation rates

A graduate with at least three years experience preferably within the online gaming industry

HTML skills and CRM database management skills are a must

Strong communication skills including excellent written English and attention to detail

The ideal candidate will be an ambitious and hard-working individual who is comfortable working in a hands-on role

Excellent planning, organisational and analytical skills

Enthusiasm for and knowledge of the betting/gaming sector is a must

Sporting knowledge essential

Training needed in SJ systems, SilverPop

German and English Customer Support Rep-Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 1219

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Due to expansion, an opportunity has arisen with a On-lining Gaming company for a Customer Support Representative.

You will be dealing with all aspects of customer support, including telephone calls, emails and correspondence.

There is a young and friendly environment in the office and continued expansion is planned. Therefore, there are opportunities to progress within the company. The position is on a 7 day a week shift basis.

You need to be a fluent German speaker as you will mainly be dealing with clients based in Germany. Previous on-line gaming experience would be an advantage, but not essential. PC skills are required.

French and English Risk Management Executives – Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 1092

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Our client in Gibraltar who are continually expanding are now looking for French/English Risk Management Executives for their Offices. You will be required to investigate player accounts for fraudulent activity; Work closely with other members of the risk management team; Investigate players accounts for suspected fraudulent activity and ensure all processes, workflows and guidelines are followed. You will need to possess a knowledge of online fraud and have the ability to work as part of a team. You must also be totally fluent in written and spoken French/English. Please apply online at www.wemploy.com

German and English Risk Management Executives – Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 1091

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Our client in Gibraltar who are continually expanding are now looking for German/English Risk Management Executives for their Offices. You will be required to investigate player accounts for fraudulent activity; Work closely with other members of the risk management team; Investigate players accounts for suspected fraudulent activity and ensure all processes, workflows and guidelines are followed. You will need to possess a knowledge of online fraud and have the ability to work as part of a team. You must also be totally fluent in written and spoken German/English. Please apply online at www.wemploy.com

Games Manager & Deputy Games Manager – Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2394

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A leading online gaming company based in Gibraltar have opportunities for a Games Manager and Deputy Games Manager to join this rapidly expanding company.

We seek applications from suitably experienced and qualified individuals to join the team with the remit to take overall responsibility of the company’s expanding games portfolio.

In addition to an existing ‘soft’ games operation, the company is in the process of implementing a Skill Games platform. These roles will manage the existing operation plus the implementation of the Skill Games.

Job Responsibilities:

• Collate and analyse key daily/weekly/monthly data on the performance and profitability of the Games products. Report findings to management and board of directors
• Liaise with IT and software suppliers on a day-to-day basis to ensure that the Games products are operating to their maximum potential and that updates or improvements are implemented efficiently.
• Generate new product ideas and recommend enhancements to existing products.
• Manage Support Team to ensure optimum customer service levels, providing the first point of escalation for any Games related queries.
• Implement and manage customer acquisition and retention programmes and analyse player activity.
• Liaise with Marketing department to generate and implement promotions and campaigns.
• Work with white label partners in order to drive the growth and profitability of their Games offering.
• Monitor the performance and availability of Games products and report all findings accordingly
• Manage the content of Games products to ensure maximum performance and profitability.
• Implement and manage customer acquisition and loyalty programme.
• Conduct competitor analysis and retain up-to-date, detailed knowledge of the market place.


Requirements:

• Excellent knowledge of the online Games market.
• Experience of managing an online operation and liaising with top level management/directors.
• Experience of planning and developing marketing initiatives, player recruitment programmes, player retention programmes.
• Determination to succeed, drive and ambition, commitment.
• Ability to cope with pressure and deliver to deadlines and targets.

Payment Fraud Administrator - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2399

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Our client is one of the UK's leading soft gaming operator’s and is about to launch an operation in Gibraltar.

They currently have a requirement for a Payment Fraud Administrator to join the team.

Main Duties and Responsibilities

 Reviewing and monitoring member account registration, deposit and withdrawal transactions.
 Identification of suspicious and fraudulent transactions, managing KYC process.
 Liaising with clients and banks regarding payment transactions.
 Responding to and challenging potential chargeback transactions.
 Processing debit / credit card, bank, cheque and eWallet payment transactions in a timely manner in accordance with the company fraud / risk policy.
 Timely response to daily finance and client support queries.
 Complete a variety of account and payment administration tasks relating to these issues.
 You will be responsible for the checking of outgoing and ingoing financial transactions, with the primarily focus on card / eWallet deposits made into new accounts.

What the company is looking for

 Team player and self starter who is able to work on own initiative.
 An excellent communicator with good organization skills.
 Accurate data input skills and attention to detail.
 Flexible approach to working hours (i.e. weekend work though working nights is not currently envisaged).
 Genuine enthusiasm for online gaming industry.
 A self-motivated character that has the desire to succeed in a fast paced business environment.
 English essential; a second major European language would be highly advantageous

Qualifications and Experience

 A Level Standard
 At least one years experience in online gaming / betting industry, customer service, banking/ finance administration or online business services.
 Understanding of card payment system, eWallet solutions, Card Not Present Fraud, Chargeback process and other payment fraud / finance related issues.
 IT Skills - Advanced Microsoft Office skills especially Excel and Access.

Gaming Finance Manager (Payments & Fraud) - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2406

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On online gaming company has a new opportunity for Gaming Finance Manager to join there rapidly expanding team.

The function of this opportunity is to manage and supervise the payment administrators and fraud team.

It is envisaged that this will be a very hands on role and in addition to the management of the team, the incumbent will be involved with other reporting aspects of the company primarily in the areas of Fraud Review and Operational Risk.

Online Payments – Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2446

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We have an opportunity for an individual with experience from within an on online customer transactions department.

Candidates must have experience in processing online credit card transactions including charge backs and a good understanding of fraud related issues.

A good understanding of general accounts and booking will also be an advantage.

SEO Assistant	Apply for this Job
Job Sector: Online Gaming
Ref: 2449

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INTERNET SEARCH ENGINE OPTIMISATION JOB BASED IN MARBELLA

Have you ever considered a position within internet Search Engine Optimisation (SEO)? Are you local either on the Costa Del Sol or maybe in Gibraltar? We can help!

We are an expanding company well established in the internet gaming sector. We are currently looking for an enthusistic, motivated individual with excellent communication skills to work within our team to promote our online offerings through SEO.

This is a diverse and challenging role that will entail strategising, implementing and delivering natural search results for our various online offerings in a highly competitive sector, so will involve technical, negotiation and hands on aspects.

Duties include primarily link building as well as article writing, social bookmarking, content optimisation and all other areas of SEO. The successful candidate will be working with the Search Manager on a day to day basis.

We are looking for a candidate with the following qualities:

Enthusiasm
Motivation
Willingness to learn
Excellent written and verbal communication skills (with english as 1st language preferrably)
Commercial internet experience is preferred (any sectors such as analytics, design, programming, account management etc.)
Attention to detail and a methodical approach to tasks (crucial to this role)
Demonstrable technical expertise in HTML/CSS an advantage
Knowledge/experience of SEO practices is preferred but we would like to hear from entry level candidates too
The role is to be fulfilled in our offices in Marbella, Spain (which are located just off the golden mile). We can offer a very competitive salary for this position. If you are interested then do not hesitate to get in touch to find out more at www.wemploy.com

VIP Manager - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2462

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A fantastic opportunity has arisen for a VIP Manager to work for a major Online Gaming company, based in Gibraltar.

You will be required to develop a VIP programme for the company's best customers, increase profits, aid retention and generally enable your employer to be the company of choice for VIP players.

Role Responsibilities include:
Build and maintain database of sportsbok VIP's

Monitor best customer betting habits. Build a relationship with key clients. provide day-to-day contact and reduce self-exclusions

Increase spend of best clients

Work together with Marketing and undertake retention exercises to keep best VIP's

Undertake recruitment exercises to attract new VIP's

Provide discretionary incentives for VIP's using assigned budget.

Manage assigned budget and ROI

Organise and undertake appropriate corporate hospitality

Success will be measured by:
Benchmarking profitability of top-500 players. Increse profitability among top-500 customers by 10% in one year.

Greater retention of VIP clients

Improve four industry KPI's specfically for VIP's, namely:

1. Lower the cost per acquisition
2. Increase real-money sign-ups
3. Increase unique active players
4. Increase yield per unique active player

Skills, Experience & Qualifications:

Minimum 3 years experience of working with key clients/VIP's

An ability to build trust and encourage loyalty. An understanding of retention programmes

Experience of managing budgets and reporting on ROI

Ability to communicate effectively with all level of clients. Very strong relationship building skills.

Impeccable character and integrity

Be confident, articulate and comfortable in all social arenas

It would be beneficial if the candidate has a qualification in marketing or foreign language skills.

Trading Manager - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2464

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A fantastic opportunity has arisen for a highly experienced Trading Manager. One of the most well renowned Online Gaming companies, based in Gibraltar, is looking to fill this role imminently.

Role Summary:
To plan, direct and manage the compilation and trading of the company's Sportsbook betting content whilst maximising its profit and
competitiveness.

Role Responsibilities:
•Responsible for managing all Traders, and conducting regularly scheduled reviews of departments & individuals within.
•Thorough & ongoing analysis of all areas of performance and effectively managing poor performance.
•Formulate and oversee to completion training and induction processes of new personnel.
•Analysing and updating of client tags.
•Managing staffing levels, updating company documentation with respect to rotas & timesheets.
•Functionally responsible for liaising with other Departments Heads to ensure Operational efficiency
•Responsible for delivering a comprehensive Sportsbook offering.
Operating with the highest integrity and conveying company ethics and values

Success will be measured by:
•Achieving forecasted Sportsbook profits.
•Improvement of Sportsbook gross margin
•In Running gross margin
•Live clients profitability
•Improving performance levels as regularly outlined by the Trading Director.
•All staff are successfully trained and signed off within the allocated time frame.
•Staff appraisals are completed within agreed timescales.

Skills, Experience & Qualifications:
•5 years industry experience with a minimum 2 years with a Remote Betting Operator.
•3 years odds compilation and trading experience, plus 2 years in a Senior Trading role.
•A proven Manager.
•A driven individual able to develop, innovate and motivate, intent on setting the highest possible standards.
•Able to meet deadlines and work well under pressure.
•Numerate, with a strong mathematical background and a thorough understanding of bookmaking theory.
•An in depth Sporting knowledge and a thorough understanding of Sportsbetting.
•IT literate.

Poker Product Manager - Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2466

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A well renowned Online Gaming Company based in Gibraltar is currently seeking a Poker Product Manager. The position will be to assume control of the Poker Product and development of the product for profitably.

Role Responsibilities:
• Staff training on Poker applications, known game issues and testing of staff knowledge on games
• Competitive analysis of Poker market sector
• Implementation and management of Customer Relationship and Customer Retention initiatives
o Quality control on Customer Services
o Second line trouble shooting and dispute resolution
o Data Mining, customer profiling and report building.
• Relationship management with software provider.
• Product development, including the competitive design, analysis of provider product releases and communication of developments to relevant staff.
• Development, integration and implementation of competitive CR initiatives
• Understanding of systems to trouble shoot during system failures
• Developing methodologies and scripts for testing and monitoring Poker product
• Development and maintenance of hierarchical disaster notification procedures and methods
• Identification of and monitoring of chip dumpers

The success will be measured by achieving KPI’s set to suit the poker product. The standard KPI’s for a poker product would be CR and CRM measurement, player conversions and player days

Skills, Experience & Qualifications:
• Thorough knowledge of Poker and other gaming channels
• Good communications skills – verbally and literacy for:
o Training Staff
o Customer facing
o Business communications
• An eye for opportunity, in specialized eGaming channel
• Understanding of Finsoft CRM tools
• Data Mining, manipulation and interpretation skills

IT Operator (Systems Admin)-Gibraltar	Apply for this Job
Job Sector: Online Gaming
Ref: 2470

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A highly progressive Online Gaming company in Gibraltar is looking for an experience IT Operative/Systems Administrator.

Role
• To perform the day-to-day operational activities.
• To ensure the service levels and business operational needs are met 24 x 7, 365 days of the year
• To co-ordinate service desk activities out of hours.
• To provide remote hands support for the data center requirements (backup’s media rotation, physical HW installation, contractor’s accompaniment)
• To ensure the physical and logical security the office premises


Principal accountabilities

IT delivery, quality and availability

• Hardware and software installation, maintenance, troubleshooting and inventory management.
• Managing office servers and services (printers, scanners, file servers, shredders)
• Managing the office internal network and firewalls (Data and voice).
• Providing support for all the IT services to the office clients locally and remotely.
• Managing it stock (toner, drum kits, keyboards, mouse, monitors, memory kits)
• Telephony operations such as installing/replacing telephones and Blackberry and Video conferencing facilities.
• Liaising with 3rd parties where necessary.
• Assisting to the UK IT team with the data center physical support requirement.
• Escalation and liaison with incident teams when required.
• Following ITIL process for service desk duties out of hours.

Customer Service and Relations

• To provide out of hours Service Desk functionality


And any other work requested to be carried out from time to time.

Qualifications, skills & experience

Essential:
• At least 2 years experience as Windows and MAC SysAdmin
• Knowledge of PC O/S and builds winXP and Vista
• Knowledge of PC parts installations (boards, memory chips, PCI cards)
• Knowledge of backup and restore techniques and technology
• At least 2 years experience with active/passive network equipment
• A practical 1 years UNIX (Desirable!) and Windows experience
• A practical 1-2 years Juniper firewalls experience
• Working knowledge of ITIL processes
• Ability to work alone or as part of a team, and ability to manage own workload
• Highly focused on providing excellent service
• Strong communication skills
• Willing to travel abroad to the UK, IL and/or any other place as required.

Desirable:
• Physical security awareness experience
• Degree in IT discipline
• An understanding of the bookmaking industry.
• Experience with multi culture corporate.
• ITIL Foundation Certificate.

Please contact Mark Todd on 00350 200 40080 or apply online at www.wemploy.com